The Customer Experience: Where To Find Leverage
Customers have grown to expect convenient, personalized experiences, and that’s no different in the automotive retail space. Unfortunately, the nature of the industry presents some barriers to enhanced CX, to the frustration of retailers and customers alike. Data inaccuracy is a specific concern, with 83% of consumers concerned about it, 72% finding feature information unclear […]
What Kind of Culture Are You Building?
Human-centric leadership models mean leaders are 2.6x more likely to meet their objectives and the likelihood of goal achievement goes up from 28% to 73%. Trust is something I value highly in my leadership, and it goes a long way in building this human-centered culture. Like #2 says, major transformation requires trust. Without you might […]
Consultative Selling: A Technique You Can Count On
The holidays are a time for joy, not stress. Yet, walking into a dealership and encountering pushy sales tactics can quickly turn a car-buying experience into a nightmare. Today’s customers don’t want to be “sold to”—they want to be heard. Especially during the holiday season, when emotions are high, people appreciate sales professionals who prioritize […]
AI Impacts Are Stacking Up
95% of dealers see AI technology as an important factor in the future success of their dealerships. CLICK HERE TO LEARN MORE As a result, 81% of dealerships expect to increase their budget for AI in 2025. Use cases include customer relationship management, sales, customer service, fraud detection, and predictive maintenance. The advantages are crystal […]
Happy Thanksgiving!
Happy Thanksgiving to my incredible team at Global Dealer Solutions! Thank you for constantly learning and innovating. So grateful for my people and the culture we have been able to create! hashtag#Thanksgiving hashtag#Leadership hashtag#Collaboration
They Said Facebook Wouldn’t Work: Embracing Social Media
🚗 Are You Truly Engaging with Your Customers? At first, Don Pelham doubted the effectiveness of automating posts to a dealer’s Facebook page, thinking, “No one’s buying cars from a dealer’s Facebook.” But the results told a different story. One dealer reported that Facebook led to 21 car sales in a single month! It was […]
What December Means to Dealerships
Whether Black Friday, Christmas, or Year-End Clearance Sales, car dealerships tend to see more traffic during the holiday season. In December, car sales tend to surge by as much as 20-30% compared to other months, so, I’d say it’s a perfect time to amp up your dealer operations to meet demand. Global Dealer Solutions wants […]
Training in Dealership Service Department!
I love talking about the need for training in dealerships! https://www.autonews.com/general-motors/an-best-practices-gibbs/ Amidst the staffing shortage in dealerships at the moment, creating an in-house development program like Tom Gibbs Chevrolet is an excellent idea. That way, retaining and promoting younger technicians is made easy. hashtag#CarDealership hashtag#TalentDevelopment hashtag#Automotive
AI and the Automotive Industry
Car dealerships are committing to their AI futures in big ways. CLICK HERE TO LEARN MORE 81% of car dealerships expect their AI budgets to rise in 2025 and of those who are using it already, 55% are experiencing an increase of over 20% in return on investment. Customer relationship management is the biggest area […]
Servant Leadership: What It Takes
I always try to practice humility in everything I do, but especially in my leadership. https://ceoworld.biz/2024/11/27/servant-leadership-powerful-results-the-invisible-influence/ It also happens to be an integral feature of successful servant leadership. When paired with confidence, leaders can cultivate relationships to collaborate on difficult problem-solving. This really sums it up – Servant leadership is not without power. They are […]